Eva Carneiro Responds to Mourinho and Terry's Claims on Netflix Documentary

Eva Carneiro has reignited her dispute with José Mourinho and John Terry after the pair revisited the incident that drove her out of Chelsea 11 years ago.

Their version, aired in the new Netflix documentary "Mourinho," has not gone unchallenged.

Carneiro hits back

Mourinho again insisted in the film that Carneiro and then-head physio Jon Fearn were wrong to enter the pitch to treat Eden Hazard during a 2-2 draw with Swansea City on the opening day of the 2015-16 Premier League season.

Carneiro’s response was sharp and public.

“11 years on and here we are reliving the worst. Hope they made some money,” she posted on X, making clear what she thought of the documentary’s treatment of the episode.

Terry, Chelsea captain at the time, backed Mourinho’s version and claimed there had been a clear understanding between players and medical staff that they would not come on to the pitch unless an injury was “really, really bad.”

Carneiro did not let that pass.

“We are bound by a medico-legal code of conduct,” she wrote. “Genuinely it would be healthy for John Terry to learn the rules of the game. It's been long enough mate.”

She also reposted a statement from the British Association of Sport and Exercise Medicine stressing that medical staff have an “absolute duty of care” to attend and assess a player when requested by the referee.

Then she laid out her account of that chaotic afternoon in detail.

“So IT IS really simple. Referee Michael Oliver called us on TWICE, player Eden Hazard requested medical assistance we then made eye contact from side line and he confirmed he needed medical assistance, TWICE.

“At that point my hands are bound as a medical professional.”

The flashpoint revisited

The incident came in the closing stages at Stamford Bridge with Chelsea already under strain. Thibaut Courtois had been sent off. When Carneiro and Fearn ran on to treat Hazard, the Belgian was required by law to leave the field, leaving Chelsea temporarily down to nine men.

Mourinho exploded on the touchline. Days later he branded Carneiro and Fearn “impulsive and naive” and said they did not “understand the game.”

In the documentary, he doubles down.

“I'm not a doctor but my eyes know when a player is injured and when a player is not injured,” he says. “I knew Eden was not injured but the doctors went on to the pitch and we were left with nine players.

“For me, a lady doctor is the same as a man doctor. So, as always, I used my vocabulary when I'm not happy.

“There are words in moments where the tension is very, very high.

“Normally, people with football culture, with football DNA or with a football background get over it in one second. In that case, it was different.”

Terry, speaking in the same film, backed the manager’s expectations of the medical team.

“Medically, José would say unless it's really, really bad, then they're not coming on,” he said. “That was the understanding of us as players, the medical staff, everyone bought into that.

“It was a big moment obviously and he took a lot of backlash for that.”

Fallout that never really ended

The backlash inside the club was immediate. Carneiro and Fearn were removed from first-team duties in the wake of the Swansea game. Carneiro left Chelsea the following month and launched legal proceedings against the club for constructive dismissal, alongside a separate claim against Mourinho.

The case reached an employment tribunal before Chelsea and Carneiro agreed a settlement in June 2016. The club issued an apology to her. Mourinho never did so publicly.

The Football Association cleared Mourinho in September 2015 of making discriminatory comments towards Carneiro during the incident, but his own position at Stamford Bridge crumbled soon after. He was sacked less than three months later after a dismal start to Chelsea’s title defence.

A decade on, the scoreboard from that afternoon reads the same. The arguments around duty of care, power, and who really “understands the game” clearly do not.